Refund policy
Returns & Refund Policy
Last updated: March 2026
Change of Mind Returns
We accept change of mind returns within 30 days of delivery.
To be eligible for a return, items must:
• Be unused and in original condition
• Be in original packaging
• Include proof of purchase
Return shipping costs for change of mind returns are the responsibility of the customer.
Original shipping costs are non-refundable.
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Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
Once confirmed, we will offer a replacement, store credit, or refund as appropriate.
We will also cover return shipping costs for approved claims.
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Supplier Shipped Items
Some products are shipped directly from our supplier warehouses.
If a return is approved for these items:
• Return instructions will be provided by our support team
• Items must not be sent back without approval
• Return shipping times may be longer than local returns
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Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds are processed to your original payment method within 3–5 business days.
Bank or payment provider processing times may vary.
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Exchanges
We only replace items if they are faulty or damaged.
If you need a different product, please place a new order.
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Non-Returnable Items
We cannot accept returns for:
• Used products
• Items damaged through misuse
• Clearance or final sale items
• Custom or special-order products
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How to Start a Return
Please contact our support team before sending any items back.
Email: noshedtrade@outlook.com
Include your order number and reason for return.
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Consumer Rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
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Thank you for supporting an Aussie tradie-owned business.